July 24, 2024

How To Claim Etihad Guest Missing Miles

2 min read


Collecting frequent flyer miles can be an exciting part of your travel journey, and Etihad Guest Miles are no exception. However, sometimes, despite your best efforts, you may find that some miles are missing from your account. Don’t worry; it’s a common issue that can be easily resolved. In this comprehensive guide, we’ll walk you through the process that How To Claim Etihad Guest Missing Miles


Step 1: Review Your Activity

Before initiating a claim, it’s crucial to review your recent travel and transaction activity. Ensure that the miles you believe are missing haven’t been credited to your account yet. Etihad Guest Miles may take some time to reflect after a flight or a qualifying transaction.

Step 2: Keep Documentation Handy

Having the right documentation is key when claiming missing miles. Collect all relevant documents, including boarding passes, e-tickets, and receipts. These will serve as evidence to support your claim.

Step 3: Log in to Your Etihad Guest Account

Visit the official Etihad Guest website and log in to your account. Navigate to the “Missing Miles” section, usually located in the “My Miles” or “Account” tab.

Step 4: Locate the Missing Miles Form

Once in the “Missing Miles” section, you’ll find a form or a link to report missing miles. Click on it to begin the process.

Step 5: Fill Out the Missing Miles Form

Provide accurate and detailed information in the missing miles form. This typically includes your flight details, booking reference, ticket number, and any other relevant information. Attach the supporting documentation you collected in Step 2.

Step 6: Submit the Form

Double-check all the information you’ve entered in the form to ensure accuracy. Once satisfied, submit the form. You may receive an acknowledgment email with a reference number for your claim.

Step 7: Track Your Claim

Etihad Guest usually provides a way to track the status of your missing miles claim. Use the reference number provided in the acknowledgment email to check the progress of your claim.

Step 8: Follow Up

If you don’t see any progress after a reasonable amount of time, consider reaching out to Etihad Guest customer service. Provide them with your reference number and any additional information they may require to expedite the resolution of your claim.

Step 9: Stay Informed

Etihad Guest may communicate with you via email regarding the status of your missing miles claim. Stay informed and respond promptly to any requests for additional information.


Claiming missing Etihad Guest Miles is a straightforward process if you follow these steps diligently. By providing accurate information and supporting documentation, you increase the likelihood of a swift resolution. Remember, patience is key, and with the right documentation and persistence, you’ll have those missing miles credited to your account in no time, ensuring you can continue enjoying the perks of your Etihad Guest membership. Safe travels!